Which key performance indicators (KPIs) should be monitored in community pharmacy management?

Monitoring key performance indicators (KPIs) in community pharmacy management is essential for assessing the overall health and effectiveness of the pharmacy. The focus on prescription volume, customer satisfaction, and medication error rate makes this choice particularly relevant, as these metrics directly impact both operational efficiency and the quality of patient care.

Prescription volume is a fundamental measure, reflecting the pharmacy's ability to meet demand and capture market share. A higher volume indicates not only operational success but also the trust that the community places in the pharmacy as a service provider.

Customer satisfaction is crucial because it influences patient loyalty and repeat business. Satisfied customers are more likely to return and recommend the pharmacy to others, contributing to a positive community reputation and increased sales.

The medication error rate is an essential quality measure in community pharmacy settings. Monitoring this KPI helps ensure patient safety, compliance with regulatory standards, and the overall effectiveness of the pharmacy's medication management processes. Lowering the medication error rate can lead to better health outcomes for patients and can enhance the pharmacy's credibility.

While the other options incorporate relevant aspects of pharmacy operations, they do not encompass the direct indicators of service quality and operational success that are critical in community pharmacy management. Employee turnover and workplace accidents, marketing expenses and supplier relationships, as well as building