What role does technology play in support processes?

Technology plays a vital role in enhancing support processes by aiding support contact employees in delivering services. This integration of technology allows pharmacy staff to access critical information quickly, streamline communications, and effectively manage customer inquiries and prescriptions. For instance, software systems can help track inventory levels, handle patient records, and generate reports that inform both staff and management about performance metrics. By utilizing these technological tools, employees can work more efficiently, respond to customer needs more effectively, and improve overall service delivery.

While the other options consider different aspects of technology's relationship with service processes, they do not capture the primary focus on how technology assists employees directly in their roles. The emphasis is on the supportive function of technology rather than replacing or completely restructuring the service delivery framework.