What defines customer actions in the context of service blueprints?

The correct choice highlights that customer actions pertain specifically to the activities undertaken by individuals receiving the service. In service blueprints, understanding customer actions is paramount as it allows businesses to map out the customer journey, identify touchpoints, and enhance the overall service delivery experience.

This tracking of customer interactions also serves to align staff efforts with customer expectations, ensuring that the service meets or exceeds those expectations. By identifying these actions, pharmacists and pharmacy managers can better design their services around actual customer needs, leading to improved satisfaction and loyalty.

The other choices do not encapsulate customer actions as well. Support staff tasks are part of the behind-the-scenes functions that support customer interactions but do not define customer behavior per se. Employee behavior during training focuses on internal development rather than direct customer interactions. Lastly, while visible roles in service management can influence service delivery, they do not specifically define customer actions, which are distinctly related to the experiences of service users.